#1 Reason - Onboarding doesn't just happen on one call, not even two calls. We have both been Agencies and we get it! The average user needs up to 90 days to feel comfortable using just the basic software features from set-up to actually using it on a day-to-day basis. When your users feel comfortable they stay and this helps with your churn rate. Whether your a SaaS or SwaS business, Agency Support will save you thousands in the long run!
Having Onboarding help saves you time! Add in Ongoing Support? This leaves you time to do what you do best - Your Agency Services.
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